1. General Information
This Privacy Policy describes how LUDIBA ("we", "us", or "our") collects, uses, processes, and protects your personal data when you use our website, services, and products. We are committed to protecting your privacy and ensuring the security of your information.
Data Controller: LUDIBA.org
Last updated: August 2026
2. Data We Collect
We collect the following categories of personal data:
- Identification data: Name, email address, and contact details provided during registration or when contacting us.
- Account data: Username, password (hashed), profile settings, and preferences associated with your account.
- Usage data: Information about how you use our services, including pages visited, features used, session duration, and interaction patterns.
- Technical data: IP address, browser type and version, operating system, device identifiers, and log files generated during your visit.
- Payment data: Billing information and payment method details processed through our payment providers. We do not store full credit card numbers on our servers.
3. How We Use Your Data
Your personal data is used for the following purposes:
- To provide, operate, and maintain our services (AI solutions, GPU hardware sales, VPS hosting).
- To process orders, manage accounts, and handle payments.
- To communicate with you regarding your account, service updates, support requests, and administrative messages.
- To send marketing communications (with your consent) about new products, promotions, and news.
- To analyze usage patterns and improve our services, website performance, and user experience.
- To comply with legal obligations and enforce our terms and conditions.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: To fulfill our obligations under service agreements and process your orders.
- Consent: For marketing communications and non-essential cookies, where you have given explicit permission.
- Legitimate interest: To improve our services, ensure security, prevent fraud, and analyze usage trends.
- Legal obligation: To comply with applicable laws and regulations.
5. Data Sharing and Third Parties
We do not sell your personal data. We may share it with trusted third parties only when necessary:
- Service providers: Cloud hosting, payment processing, email delivery, analytics, and customer support tools.
- Legal authorities: When required by law, regulation, or legal process.
- Business partners: For joint services or integrations, with your knowledge and consent where applicable.
All third-party processors are bound by data protection agreements and must handle your data in accordance with this policy.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit (TLS/SSL) and at rest.
- Access controls and authentication mechanisms limiting access to authorized personnel only.
- Regular security assessments, vulnerability scanning, and monitoring.
- Secure server infrastructure with physical and logical safeguards.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Account data: Retained while your account is active and for a reasonable period afterward for administrative purposes.
- Transaction records: Kept for the duration required by tax and accounting laws.
- Usage and log data: Retained for analytical purposes for up to 24 months, then anonymized or deleted.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data when it is no longer necessary for the purposes collected.
- Restriction: Request limitation of processing under certain circumstances.
- Data portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interest or for direct marketing purposes.
- Withdraw consent: Withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at [email protected].
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential cookies: Required for the website to function properly (session management, security).
- Analytical cookies: Help us understand how visitors interact with our site.
- Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness.
You can manage your cookie preferences through your browser settings or our on-site consent tool.
10. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or other appropriate safeguards as required by applicable law.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe a child has provided personal data, please contact us.
12. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will notify you through our website or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.
13. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Last updated: August 2026